How can I make a reservation with Mahwah Limousine?
Answer: You can reserve Online on our secure website:
www.mahwahlimousines.com.
For special events please fill out the form and a specialist will get to you as soon as possible.
What are Mahwah Limousines reservation/cancellation policies?
1. All deposits are NON refundable. 2. Company is not liable in the event of mechanical breakdown during requested service and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the provided service by them or any members of their party. A fee of $300.00 will be charged for any carpet or seat burn as they will have to be replaced. Cleaning fee will be charged in the amount of $150.00. Smoking, alcohol consumption and drug use is prohibited by law. Any fines will be paid for by the customer. Our chauffeured service professionals reserve the right to terminate any reservation without refund (if there is blatant indiscretion on the part of the client(s)). It is illegal to stand through the sunroof. Smoking is not permitted in any of our vehicles. 3. All hourly reservations will be charged state taxes and any applicable fees such as administrative fees, tolls and a minimum fuel surcharge of $10.00 and any applicable wait time which is included in the final rate of the vehicle. If an inside pickup at the airport is requested, parking fees will be charged. Parking fees are a minimum of $12.00 or more depending on the time elapsed. All hourly rates are charged with a two hour vehicle minimum at the vehicles hourly rate plus travel time from garage to garage which will be determined by the distance from both the pickup and the drop off locations back to our base using standard travel times. Please confirm the travel time with our office if you are unsure of the billable rate. 4. Wait time fees will apply 15 minutes after the prearranged time described on the reservation except on airport arrivals. Wait time is billed After 30 minutes on private flights starting from the scheduled booking time. Wait time is billed after 45 minutes on domestic arrivals and 75 minutes on international arrivals starting from the flight arrival time. On airport arrivals, reservation start time is from the moment that the plane lands at the airport. If contact has not been made after the allotted grace period, wait time will begin. If the wait time plus grace period exceeds one hour total with no contact, the chauffeur will be released with a “No Show”, billable at the full fare of the reservation. If the wait time maximum of one hour has occurred and the vehicle is still to be used for service, hourly billing charges will apply with the addition of travel time from garage to garage. Wait time is billed at $1.00 per minute on sedans and $2.00 per minute on specialty vehicles. 5. Any extra stops within the same town of the pickup or drop location will be billed an additional $15.00 per stop for sedans and $25.00 for larger vehicles added to the base fare of the vehicle. Any additional stops occurring elsewhere will be charged a flat travel fee added to the base rate depending on location. 6. Not responsible for delays or the termination in winter caused by unsafe road conditions (i.e. blocked or unsalted roads, accidents, etc.). 7. Not responsible for articles left in the vehicle. 8. Any balances due are to be paid to company prior to the beginning of the reservation. 9. Vehicles cannot be loaded beyond seating capacity. 10. If you have a reservation, and do not see your vehicle or driver please call our call center. Neglecting to try to make contact with us may result in a “No Show” Client will be billed the full fare of the reservation for a “No Show”. 11. All base fares advertised are subject to additional fees to complete the total fare of the reservation. All reservations except flat rate airport and local transfers, unless otherwise agreed upon in writing, will incur gratuity, taxes, tolls if applicable and administrative fees added to the base fare of the reservation. These additional fees make up the total fare of the reservation. Child seats are additional, charged at the rate of $15.00 per seat requested. 12. If you must cancel a reservation, for sedans, the reservation must be cancelled at least 1 hour before the scheduled time or before the amount of travel time it takes to get to your location from our base, whichever is greater. For airport arrivals, reservation cancellations must be made 3 hours prior to the scheduled arrival time to ensure that no cancellation fees occur. For all other vehicles 24 hours advanced notice is necessary to cancel without incurring charges. Any cancellations within these time frames may be subject to a “Late Cancel” fee. 13. Vehicle overloading is unlawful and not permitted. We are not allowed to carry more passengers in any vehicle that exceed the amount of seat belts available. This is against state law and is hazardous to everyone in the vehicle in case of an accident. 14. Luggage overloading is unlawful and not permitted. We are not allowed to carry more luggage than what can fit inside the vehicles luggage compartment. No luggage is permitted inside the vehicle. It is unlawful to carry luggage in the passenger cabin due to the possibility of luggage moving and hitting someone during transport. This is hazardous to all occupants of the vehicle and puts everyone travelling at risk of injury. If more luggage space is needed and the current amount exceeds the vehicle capacity, another vehicle or a larger vehicle will be needed. Please confirm luggage capacity prior to booking. We are not responsible for luggage underestimating or overloading and will not be held liable for any inconveniences occurred pertaining to the same. If luggage issues arise and the vehicle cannot be used, the vehicle will be released with a late cancel subject to be charged the full fare of the ride.
How can I get a receipt?
Answer: All receipts are sent by email once the reservation is complete.
Can I book a vehicle for someone else and pay using my card?
Answer: Yes
What payments are available?
Answer:We accept Visa, Master Card, American Express, & Discover.
Do you supply car seats for children?
Answer: Yes, we provide car seats, subject to availability. Please let us know when you are booking that a child will be traveling. There is a charge for each requested car seat. It is recommended to make reservations for car seats at least 24 hours prior to pickup time.
According to the NYC Taxi & Limousine Commission car seats are not mandatory. If it makes you feel more secure, you can request for a child seat.
I have more than three large or oversized pieces of luggage; can I put my large or oversized luggage inside the car?
Answer: No, the luggage will damage the interior of the vehicles. Per company policy, if you are traveling with more that three large or oversized pieces of luggage, we recommend that you book a Stretch Limousine, SUV and/or a passenger van. (We have a large selection of vehicles; (please email us at info@mahwahlimousines.com for our recommendations)
Will I be charged if my flight is delayed?
Answer: No, if your flight is delayed and the updated information is posted on the airline’s website then you will not be charged. If your flight lands on time but is delayed on the runway, you will be granted 45 minutes waiting time on domestic flights and 90 minutes waiting time on international flights.
If your flight lands on time, but you are unable to meet the driver within the 45 minutes domestic /90 minutes international, after that time has passed waiting charges will begin.
Do you provide meet and greet service by the airport?
Answer: Yes, this service must be requested when making a reservation
I lost an item in one of your vehicles, how can I get it back?
Answer: Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item, please call our office. If the driver finds the item, you can pick it up or we can have it dropped off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.
What information do I need to make a reservation with Mahwah Limousine?
Answer: Please provide us with the passenger(s) name(s), as well as how many passengers there will be, the pickup and drop off locations, your contact information, flight information (if any), and payment. If there are any special travel needs, a car seat or accommodations for animals.
Are OneWayLimo chauffeurs and vehicles available on an hourly-hire basis?
Answer: Yes, we do provide hourly-hire services. Please email us for hourly rates and our minimum requirements.
Once the chauffeur has picked me up, can I change the details of my trip?
Answer: Yes, but if you want to change any essential information about your route including final destination, please call us and we’ll handle the details. Our experienced staff must keep accurate records to best serve you in making your trip a comfortable and safe experience. Additional changes may apply.
Is Tip included in the fare?
No, a suggested 20% gratuity is appreciated but not included in the final price of the reservation.
When booking for an airport pickup, what time should I make the reservation for?
For ALL airport arrivals the scheduled pickup time should be made for the time the flight is scheduled to land. If you would like to be picked up at a specific time, then you should reserve for that specific time and we will send the car for the time you choose (we still need the flight information even if you choose to be picked up at a different time than the flight landing time.)
When will you charge my credit card?
Answer: We take full payment on the card the day of service to guarantee funds are available prior to your trip. The amount being charged is based on the details provided for your reservations. Additional charges could be applied after reservation is complete if necessary.
If we have a special occasion, can you put champagne or other beverages in the car?
Answer: Yes, We would be happy to help you celebrate your special occasion. Champagne and other beverages are available for an additional charge, subject to availability.
Do you permit smoking in your vehicles?
Answer: No, Commission of the states prohibits smoking in all Livery licensed vehicles.
Do you allow pets in your vehicles?
Answer: Yes, we allow pets. Please note that company policy states that pets must be in secure pet carrier at all times. We must be notified when making a reservation that a pet will be traveling in the vehicle.
What should I do once I land at the airport?
Answer: Call the driver that was assigned to your reservation. The contact information will be emailed to you once a driver is assigned to your reservation and you will receive a notification with the information needed to contact the driver. If you arrived on a domestic flight and you added meet and greet to your trip when you reserved, your driver will be waiting in the baggage claim area. If you are arriving from an international flight and you reserved a Meet & Greet service, the driver will be waiting at the exit of customs with a Welcome Sign. For all curbside pickups please call driver upon collecting your luggage and make your way to the passenger pickup area. If for any reason you cannot locate your driver please call us at (201) 690-7104.
Will you call the passenger when the car is onsite or at the location?
Answer: Yes, the driver will contact you/the passenger, but it is up to you/ the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two phone numbers, so we can reach you and call us back immediately if you have any difficulty locating your driver and car/limo.